Security guard service

Security Guard Service Tips

How to get the most from your guard company

By John Hewitt, CPP, CIPM II

Have you ever felt like your business was on one side of the world and your guard company was on the other? Have you ever attended security industry meetings and heard of guard company horror stories from your colleagues? Are you thinking about switching guard companies?

What you should you look for in a relationship with your existing security guard service?

Would you recommend your current vendor to another industry colleague? Do you have a high level of trust with your security representative? On an A to F grade scale can you rate your guard company in functionality, response time, and reliability? All results of such a grading should be compiled and shown to your security representative to get the most of your business and security requirements.

The first impression a guard company has of you and your business is the RFP. If it’s good, it tells him you are serious about getting first rate security. If it’s poorly written, it tells him this really isn’t that important, and that the only thing your business will need is a “warm body” in place.

Don't wait until you have a serious problem to call your security representative. The best time to get your security vendor's attention and become involved in the security needs of your organization is before you have a problem. Keeping the security staff up-to speed on the needs of the organization is a must, and those needs must also be conveyed to your representative. Doing so will minimizing the amount of effort needed to keep things working smoothly in the day to day operation of an organization or facility.

Insist that your guard company representative meet with you at least once a month to discuss your needs, and any changes that you may deem necessary. Take advantage of the full breadth of the guard company’s capabilities. Look for ways to use their capabilities or security knowledge base to improve your security needs. Carefully monitoring your guard company and the day to day staff routine helps ensure a successful operation. Monitor but don’t micro-manage.

Be sure to set up your own security requirements. There are standard boiler plate contracts that we use. Always advise the guard company representative about each section, so that he understands it. Remember that you are looking for the vendor to help with the security requirements and needs that you have specified. Ensure your representative also knows of any required reports such daily activity, incident, OSHA, etc. Any of the security staff should be required to read all post orders and be knowledgeable of your facility as well as organization.

Last but most important is to ensure your guard company employees/candidates are carefully selected to meet the high expectations of its clients. The company should be able to provide you with documentation of on-going training and quality assurance measures to meet or exceed industry standard.

John M. Hewitt, CPP, CIPM, is a Certified Protection Professional and a Certified Institutional Protection Manager, and is a member of ASIS International.